--- title: "Help & Contact – Support Center, FAQ & More | Cannabivo" description: "Find answers fast with our help search and FAQ, ask our assistant, or get in touch with our team directly. Real support from real people, every day." canonical: https://cannabivo.com/contact language: en robots: index, follow og_type: website type: contact language_alternates: en: https://cannabivo.com/contact.md cs: https://cannabivo.com/cs/kontakt.md de: https://cannabivo.com/de/kontakt.md es: https://cannabivo.com/es/pongase-en-contacto-con.md fr: https://cannabivo.com/fr/contacter.md hu: https://cannabivo.com/hu/kapcsolat.md it: https://cannabivo.com/it/contatto.md nl: https://cannabivo.com/nl/neem-contact-op-met.md pl: https://cannabivo.com/pl/kontakt.md pt: https://cannabivo.com/pt/contacto.md ru: https://cannabivo.com/ru/связаться-с.md tr: https://cannabivo.com/tr/iletişim.md zh: https://cannabivo.com/zh/联系方式.md ja: https://cannabivo.com/ja/連絡先.md ar: https://cannabivo.com/ar/اتصل-بنا.md ko: https://cannabivo.com/ko/연락처.md pt-br: https://cannabivo.com/pt-br/contato.md hi: https://cannabivo.com/hi/संपर्क.md generated: 2026-07-23 --- > **Machine-readable Markdown rendering.** This is a Markdown representation of a web page, > served for AI agents and crawlers as a token-efficient alternative to the full HTML. > Full interactive HTML version: https://cannabivo.com/contact > Canonical URL: https://cannabivo.com/contact > Available languages: en, cs, de, es, fr, hu, it, nl, pl, pt, ru, tr, zh, ja, ar, ko, pt-br, hi # What can we help you with? Pick what fits — we’ll take it from there and try to solve it before involving a person. Search Type to search, or browse all help articles in the FAQ. Find an answerHow-to, account, getting startedReport a problemSomething is broken or wrongSuggest an improvementAn idea or feature requestBusiness or pressPartnerships, media, anything elseSomething elseNot sure where it fits ### Common questions What is Cannabivo?Cannabivo is the world's leading platform for discovering cannabis social clubs, licensed coffee shops, and smoking lounges. Our comprehensive directory features verified venues across multiple countries, each with profiles, photos, opening hours, location information, and community reviews — giving you everything you need to explore regulated cannabis culture wherever you travel. We continuously add new countries as legislation evolves, making Cannabivo your global guide to safe, legal, and informed visits. What is a cannabis social club?A cannabis social club (CSC) is a private, non-profit members' association where adults collectively cultivate and share cannabis for personal use in a regulated, private environment. Members pay fees that fund collective cultivation — they are not buying cannabis retail. Access is restricted to registered members, consumption takes place on the premises only, and the club operates under applicable national law. CSCs are fundamentally different from retail dispensaries or public shops. What is the Fast Track Pass?The Fast Track Pass is Cannabivo's visitor introduction service. When you purchase a pass, Cannabivo contacts compatible clubs via all available channels to inform them of your planned visit — the club expects you. You can present your pass at the entrance as confirmation of your introduction. This is our service, designed to help visitors navigate the introduction process that most private clubs require. Entry remains at the club's independent discretion, but arriving as a pre-announced visitor makes the process significantly smoother. How do I contact Cannabivo support?You can reach the Cannabivo support team via the contact form in your account settings or by emailing support@cannabivo.com. We aim to respond to all enquiries within 2 business days. For urgent account issues, include your registered email address and a clear description of the problem in your first message to avoid back-and-forth delays. [View all questions ](/frequently-asked-questions "View all frequently asked questions")Still stuck? Chat with the assistantOpen a ticket ### Report a problem or request Name\* Email\*We use this only to follow up on your report. PhoneoptionalDE +49ES +34AT +43CH +41NL +31FR +33IT +39BE +32PL +48PT +351GB +44US +1Pick your country, then enter your number — so we can call you back. Category\*Bug — something is brokenFeature requestQuestionSomething else Subject\* Bug details (helps us reproduce it) Steps to reproduceoptional What you expectedoptional What actually happenedoptional Message\* AttachmentoptionalChoose filesNo file selectedOptional. A screenshot helps us a lot. Send report ### Suggest an improvement Name\* Email\*We use this only to follow up on your report. PhoneoptionalDE +49ES +34AT +43CH +41NL +31FR +33IT +39BE +32PL +48PT +351GB +44US +1Pick your country, then enter your number — so we can call you back. Category\*Bug — something is brokenFeature requestQuestionSomething else Subject\* Message\* Send suggestion ### Business or press For partnerships, media enquiries and everything else, send us a message — we read every one. Name\* Email\* PhoneoptionalDE +49ES +34AT +43CH +41NL +31FR +33IT +39BE +32PL +48PT +351GB +44US +1Pick your country, then enter your number — so we can call you back. Subject\* Message\* Send message ### Let’s get you to the right place Chat with the assistant for a quick answer, or open a ticket and we’ll route it. Chat with the assistantOpen a ticket