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#  Frequently Asked Questions

Find answers to common questions about our services, accounts, clubs, memberships and how everything works — browse the full list below.

## Featured Questions

What is Cannabivo?Getting StartedCannabivo is the world's leading platform for discovering cannabis social clubs, licensed coffee shops, and smoking lounges. Our comprehensive directory features verified venues across multiple countries, each with profiles, photos, opening hours, location information, and community reviews — giving you everything you need to explore regulated cannabis culture wherever you travel. We continuously add new countries as legislation evolves, making Cannabivo your global guide to safe, legal, and informed visits.

What is a cannabis social club?Cannabis Social ClubsA cannabis social club (CSC) is a private, non-profit members' association where adults collectively cultivate and share cannabis for personal use in a regulated, private environment. Members pay fees that fund collective cultivation — they are not buying cannabis retail. Access is restricted to registered members, consumption takes place on the premises only, and the club operates under applicable national law. CSCs are fundamentally different from retail dispensaries or public shops.

What is the Fast Track Pass?Passes & IntroductionsThe Fast Track Pass is Cannabivo's visitor introduction service. When you purchase a pass, Cannabivo contacts compatible clubs via all available channels to inform them of your planned visit — the club expects you. You can present your pass at the entrance as confirmation of your introduction. This is our service, designed to help visitors navigate the introduction process that most private clubs require. Entry remains at the club's independent discretion, but arriving as a pre-announced visitor makes the process significantly smoother.

How do I contact Cannabivo support?Contact & SupportYou can reach the Cannabivo support team via the contact form in your account settings or by emailing support@cannabivo.com. We aim to respond to all enquiries within 2 business days. For urgent account issues, include your registered email address and a clear description of the problem in your first message to avoid back-and-forth delays.

Does the Fast Track Pass guarantee entry to a club?Passes & IntroductionsNo. Entry is always at each club's independent discretion — Cannabivo cannot override a club's membership policies. What the pass does is give you a meaningful head start: you arrive at the right door, the club knows to expect you, and you have the verified information you need. Think of it as a warm introduction rather than a guaranteed ticket. The vast majority of visitors who use the pass for tourist-friendly clubs report a positive experience.

## Browse by Category

[

### Getting Started

Everything you need to know about Cannabivo and how to use it

9 questions](/frequently-asked-questions/getting-started "Getting Started")

[

### Cannabis Social Clubs

How private associations and coffee shops work, and what to expect

10 questions](/frequently-asked-questions/cannabis-social-clubs "Cannabis Social Clubs")

[

### Membership & Age Verification

What to bring, who can enter, and how memberships work

7 questions](/frequently-asked-questions/membership-age "Membership & Age Verification")

[

### Passes & Introductions

How our introduction service works and what it unlocks

6 questions](/frequently-asked-questions/passes-introductions "Passes & Introductions")

[

### Contact & Support

How to get help, report issues, and reach the Cannabivo team

3 questions](/frequently-asked-questions/contact-support "Contact & Support")

[

### Country Guides & Legal Info

Legal frameworks and regulations per country

14 questions](/frequently-asked-questions/country-guides "Country Guides & Legal Info")

[

### Map & Search

How to find clubs, use filters, and navigate the map

6 questions](/frequently-asked-questions/map-search "Map & Search")

[

### Reviews & Community

How ratings work and who can leave reviews

5 questions](/frequently-asked-questions/reviews-community "Reviews & Community")

[

### The Cannabivo App

Native app features, download, and advantages over the website

6 questions](/frequently-asked-questions/mobile-app "The Cannabivo App")

[

### Account & Privacy

Managing your account, your data, and your privacy

8 questions](/frequently-asked-questions/account-privacy "Account & Privacy")

[

### For Club Owners

How to list, verify and manage your venue on Cannabivo

8 questions](/frequently-asked-questions/for-club-owners "For Club Owners")

## Getting Started

What is Cannabivo?Cannabivo is the world's leading platform for discovering cannabis social clubs, licensed coffee shops, and smoking lounges. Our comprehensive directory features verified venues across multiple countries, each with profiles, photos, opening hours, location information, and community reviews — giving you everything you need to explore regulated cannabis culture wherever you travel. We continuously add new countries as legislation evolves, making Cannabivo your global guide to safe, legal, and informed visits.

Which countries does Cannabivo cover?Cannabivo currently lists venues in Spain, Germany, Malta, the Netherlands, Switzerland, and Uruguay, with new countries added as their cannabis regulations develop. Each country operates under a different legal framework — from private member associations in Spain and Germany, to licensed coffee shops in the Netherlands, pilot-programme clubs in Switzerland, and registered associations in Uruguay. Our team monitors legislative developments worldwide to ensure we list only venues operating within their applicable legal framework.

Is Cannabivo free to use?Browsing Cannabivo is completely free. You can search for clubs and coffee shops, explore venue profiles, view photos, read community reviews, and access general information without registering. An age confirmation is required to access the platform. Certain details — such as verified contact information, precise location data, navigation tools, and direct messaging — are available to pass holders. Creating a free account also lets you save favourite venues.

How do I find a club near me?Use the search bar to find venues by city, region, or country. Apply filters to refine results by distance, opening hours, tourist-friendly status, or venue type. Our interactive map lets you visually explore all verified listings in any area. On mobile, location-based search automatically suggests venues near your current position.

What does "verified" mean on a club listing?A verified listing means Cannabivo has confirmed the venue's existence, location, and basic operational details. Verified clubs have provided documentation to confirm their legal status within their jurisdiction. Verification is a factual quality standard — it is not an endorsement, a paid placement, or a guarantee of membership or entry.

How does the age verification gate work?Cannabivo is an adult platform. When you visit for the first time, you are asked to confirm you are 18 years or older. Once confirmed, your device remembers this for future visits. All content on the platform is intended strictly for adults. Club visits always require valid government-issued ID regardless of your Cannabivo account status.

Does Cannabivo sell cannabis?No. Cannabivo is a directory and information platform — we do not sell, supply, or distribute cannabis in any form. We help adults discover and navigate legally operating cannabis social clubs, coffee shops, and lounges. Any cannabis you may access at a venue is handled exclusively by that venue under its own licence and legal framework. Cannabivo has no involvement in any transaction between you and a club.

Is using Cannabivo legal in my country?Accessing an information directory is legal in virtually every country. Cannabivo provides factual information about venues in jurisdictions where regulated cannabis access exists. We do not encourage illegal activity. What you choose to do with that information — including travelling to visit a venue — is your personal decision and your responsibility. Laws vary significantly by country; always check local regulations before travelling.

Can authorities see what I search for on Cannabivo?Cannabivo does not share your search history or browsing activity with any government authority, law enforcement body, or third party. Our privacy policy governs all data handling. Standard browser security (HTTPS encryption) protects data in transit. We collect only what is necessary to operate the service. You do not need to identify yourself to browse venue listings.

## Cannabis Social Clubs

What is a cannabis social club?A cannabis social club (CSC) is a private, non-profit members' association where adults collectively cultivate and share cannabis for personal use in a regulated, private environment. Members pay fees that fund collective cultivation — they are not buying cannabis retail. Access is restricted to registered members, consumption takes place on the premises only, and the club operates under applicable national law. CSCs are fundamentally different from retail dispensaries or public shops.

What is a cannabis coffee shop (Netherlands)?In the Netherlands, licensed coffee shops are regulated establishments where adults aged 18 and over can legally purchase and consume cannabis over the counter. This tolerance policy (gedoogbeleid) has been in place since the 1970s and is unique to the Netherlands. Unlike private member clubs in other countries, Dutch coffee shops are commercial businesses open to the public and do not require advance membership, though some cities restrict entry to local residents.

What is the difference between a social club and a coffee shop?The main difference is membership and commercial structure. Cannabis social clubs in Spain, Germany, and Malta are private member associations — you cannot walk in off the street and typically need an introduction from an existing member or through a verified introduction service. Dutch coffee shops are open commercial businesses where any adult can purchase cannabis without prior membership. The legal frameworks are entirely different, reflecting each country's approach to regulation.

Can tourists visit cannabis social clubs?Access policies vary by country and club. In Spain and Germany, clubs are private associations and tourist access is subject to each club's own policies — however many clubs welcome international visitors, particularly those listed as tourist-friendly on Cannabivo. In the Netherlands, coffee shops are generally open to any adult 18+. Our introduction service is specifically designed to help visitors navigate club access: Cannabivo contacts compatible clubs ahead of your visit so they expect you.

What should I bring when visiting a club or coffee shop?Always bring a valid government-issued photo ID proving you are 18 or older — a passport, national ID card, or driver's licence is accepted at most venues. For CSCs, having your Cannabivo pass on your phone speeds up the check-in process. For Dutch coffee shops, ID is sufficient for entry. Check the specific venue's Cannabivo profile for any additional requirements.

What are the general rules at a cannabis social club?Most CSCs enforce: members-only access, age verification (18+) at every visit, consumption on the premises only, no cannabis taken off the premises, no alcohol or harder substances on site, and respectful behaviour. In Germany, additional KCanG rules apply including quantity limits per visit. Specific rules vary by club and are listed on each club's Cannabivo profile where available.

Can I bring friends to a cannabis social club?Each person wishing to enter a cannabis social club must be an individual member or go through the club's own guest introduction process independently. You cannot bring non-members in as casual guests in most clubs — membership is personal and non-transferable. If you are visiting as a tourist, each person in your group needs their own prior introduction or valid membership. Group size limits may also apply at some venues.

What do I do if I have a bad experience at a club?If you feel unsafe or are treated badly, leave the venue. Do not escalate conflicts on the premises. You can report your experience through Cannabivo by leaving an honest review — this helps other members of the community make informed decisions. If a club has provided materially false information on its listing, use our report function to flag it for review. For serious incidents involving harm or illegal activity, contact local authorities.

What consumption methods are typically permitted at clubs?Consumption rules vary by venue and by national law. Most cannabis social clubs permit smoking and the use of dry herb vaporisers on the premises. Some clubs accommodate concentrates or edibles; others do not. Combustion (smoking) is the most universally accepted method. Always check the specific club's rules before visiting — many venues display their house rules in their Cannabivo profile or at reception.

What does "tourist-friendly" mean on a club listing?"Tourist-friendly" indicates that a club has confirmed it accepts introductions from visiting adults who are not local residents. Requirements still apply — valid ID, adherence to the club's own process, and compliance with national law — but the club actively accommodates short-term visitors rather than exclusively serving long-term local members. Tourist-friendly status is self-reported by clubs and verified where possible.

## Membership & Age Verification

How do I become a member of a cannabis social club?Membership processes vary by club and country. In Spain, you typically need to be introduced by an existing member or through a verified introduction service, show proof of age (18+), and provide ID. In Germany under the KCanG, formal membership registration with the club is required. Our introduction service simplifies this for visitors by notifying compatible tourist-friendly clubs ahead of your planned visit.

What ID is accepted for age verification?Most venues accept any valid government-issued photo ID showing your date of birth: a passport, national identity card, or driver's licence are universally recognised. Expired documents are typically not accepted. Always carry your original document — digital copies or phone screenshots may not be accepted by all venues.

What is the minimum age to visit a cannabis social club?The minimum age is 18 in all countries currently covered by Cannabivo — Spain, Germany, Malta, the Netherlands, Switzerland, and Uruguay. There are no exceptions, and ID is checked at every venue. Under-18s are not admitted under any circumstances.

What are typical membership fees at a cannabis social club?Annual membership fees at Spanish cannabis social clubs typically range from €20 to €100 or more depending on the club and membership tier. German CSCs operate under KCanG non-profit requirements with their own fee structures. Dutch coffee shops do not charge membership fees — you purchase cannabis at posted prices. Specific fee information, where disclosed by the club, is listed on Cannabivo profiles.

Do clubs accept walk-in visitors without prior membership?Generally no for CSCs — these are private member associations. However, clubs marked as tourist-friendly on Cannabivo have indicated they are open to welcoming new visitors through a proper introduction process. Using Cannabivo's introduction service means we contact the club on your behalf before your visit, effectively bridging the introduction gap. Entry remains at the club's discretion.

Do digital or electronic ID documents work at clubs?Most clubs require a physical government-issued document. Digital ID apps vary widely by country and club policy — some clubs accept them, many do not. To avoid being turned away, always carry your physical passport or national identity card. Clubs bear legal responsibility for verifying the identity and age of their members, so they tend to be conservative about what they accept.

What happens if a club refuses my entry?Clubs have the right to refuse entry at their discretion, even to people who have completed the introduction process. Common reasons include not bringing valid ID, appearing intoxicated on arrival, breaching club rules on a previous visit, or the club being at capacity. If you are refused, accept the decision calmly and leave. Cannabivo is not responsible for individual entry decisions made by clubs. You can leave a factual review of your experience.

## Passes & Introductions

What is the Fast Track Pass?The Fast Track Pass is Cannabivo's visitor introduction service. When you purchase a pass, Cannabivo contacts compatible clubs via all available channels to inform them of your planned visit — the club expects you. You can present your pass at the entrance as confirmation of your introduction. This is our service, designed to help visitors navigate the introduction process that most private clubs require. Entry remains at the club's independent discretion, but arriving as a pre-announced visitor makes the process significantly smoother.

What do I get with a Fast Track Pass?Your Fast Track Pass unlocks: verified physical addresses and precise map locations, direct contact details and messaging, navigation tools to reach the venue, and confirmation that Cannabivo has notified compatible clubs about your planned visit. You also gain access to curated tourist-friendly club lists tailored to your destination, priority access to newly verified profiles, and the ability to leave community reviews after your visit.

Does the Fast Track Pass guarantee entry to a club?No. Entry is always at each club's independent discretion — Cannabivo cannot override a club's membership policies. What the pass does is give you a meaningful head start: you arrive at the right door, the club knows to expect you, and you have the verified information you need. Think of it as a warm introduction rather than a guaranteed ticket. The vast majority of visitors who use the pass for tourist-friendly clubs report a positive experience.

How does Cannabivo notify a club when I purchase a pass?When you activate your Fast Track Pass, Cannabivo contacts compatible clubs in your selected area via all channels available to us. The club is informed that a Cannabivo pass holder is planning a visit, giving them advance notice. At the entrance, presenting your pass confirms your introduction and gives the club everything they need. The exact process varies by club and country.

Which clubs are compatible with the Fast Track Pass?Clubs listed as tourist-friendly on Cannabivo are the primary candidates for Fast Track Pass visits. You can filter your search results to show only tourist-friendly clubs. Pass holders also receive access to curated lists specifically assembled for visitors to each major destination. Compatibility is based on the club's stated openness to new visitor introductions, verified through our team's direct contact with the club.

What other pass options are available?The Fast Track Pass covers a curated selection of compatible clubs. We are developing additional pass tiers to give you more flexibility: city and region passes to unlock all compatible venues in a specific location, country passes for broader access, and a premium tier for the most comprehensive experience across all Cannabivo-listed venues. These additional options will be announced as they become available.

## Contact & Support

How do I contact Cannabivo support?You can reach the Cannabivo support team via the contact form in your account settings or by emailing support@cannabivo.com. We aim to respond to all enquiries within 2 business days. For urgent account issues, include your registered email address and a clear description of the problem in your first message to avoid back-and-forth delays.

How do I report a club that has closed permanently or has incorrect information?On any club profile page, use the "Report an issue" button. Select the issue type — permanently closed, incorrect address, wrong opening hours, misleading information — and add any details you have. Our editorial team reviews all reports and updates or removes listings accordingly. We rely on the community to help keep information accurate, so thank you for contributing.

Does Cannabivo have a newsletter or notifications for new clubs?Yes. You can subscribe to the Cannabivo newsletter from your account settings or from the footer of any page. Subscribers receive updates on newly verified clubs, country guide updates, regulatory changes, and platform announcements — typically no more than once per week. You can unsubscribe at any time with a single click. Push notifications for new clubs near saved locations are also available in the mobile app.

## Country Guides & Legal Info

Is it legal to visit a cannabis social club in Spain?Cannabis social clubs in Spain operate as private, non-profit associations under Spanish civil law. They collectively cultivate cannabis for member use on a non-commercial basis within private premises. Cannabivo only lists clubs that declare lawful operation. Cannabis consumption in public spaces remains illegal in Spain. This is informational content — always verify current local regulations before visiting.

Is it legal to visit a cannabis social club in Germany?Yes. Since the Cannabis Act (Konsumcannabisgesetz, KCanG) came into force on 1 April 2024, licensed cannabis social clubs (Anbauvereinigungen) may legally operate in Germany. Members aged 18 and over may collectively cultivate and consume cannabis under strict conditions: up to 25g per day on premises, monthly quantity limits apply, and clubs must be registered as non-profit associations. Cannabivo lists German clubs operating under these regulations.

Are cannabis coffee shops legal in the Netherlands?Yes. The Netherlands operates one of the world's longest-standing cannabis tolerance policies (gedoogbeleid). Licensed coffee shops are permitted to sell cannabis to adults aged 18 and over in quantities up to 5g per transaction. The number of coffee shops is strictly limited by municipal licence. Amsterdam, Rotterdam, and other major cities have active coffee shop scenes. This is factual information; local municipal regulations may also apply.

What is the legal status of cannabis clubs in Switzerland?Switzerland is actively piloting regulated adult-use cannabis sales through a network of trial projects including cannabis social clubs, pharmacies, and non-profit stores. The largest project, Züri Can in Zurich, has enrolled thousands of participants and has been extended to 2028. Switzerland's parliament is advancing legislation that could make it the first European country with a fully commercial adult-use market, potentially by 2026. Cannabivo lists Swiss venues participating in approved pilot programmes.

What is the legal status of cannabis clubs in Uruguay?Uruguay was the first country in the world to fully legalise non-medical cannabis in 2013. Legal access operates through licensed pharmacy sales, home cultivation, and registered cannabis clubs (15–45 members). As of 2025, over 460 clubs are registered in Uruguay. Currently, legal cannabis purchase is restricted to registered Uruguayan residents — tourists cannot access pharmacy sales or club membership under current law. Cannabivo is developing its Uruguay listings as the registered club network grows.

What is the legal status of cannabis associations in Malta?Malta legalised cannabis clubs in 2021, becoming the first EU member state to do so. Registered non-profit cannabis associations may have up to 500 members and are permitted to cultivate cannabis collectively. Members aged 18 and over may receive up to 7g per day and up to 50g per month. Cannabivo lists Maltese associations that operate under the applicable regulations.

Can I take cannabis out of a club or coffee shop?No. Cannabis consumed at a social club must remain on the premises — this is both a legal requirement and a fundamental club rule in all jurisdictions covered by Cannabivo. In Dutch coffee shops, the purchase limit per transaction is 5g; taking cannabis across international borders is illegal regardless of the country of purchase. Always respect local laws regarding possession and transport.

What should I know before travelling to visit a club?Research the specific laws of the country you are visiting, including local regulations that may be stricter than national law. Cannabis possession outside specifically permitted spaces is illegal in all countries we cover. Cannabivo provides informational content only and not legal advice. If you have specific legal questions about regulations in a particular country, consult a qualified legal professional or your country's embassy in that jurisdiction.

What is the legal status of cannabis clubs in Italy?Italy has a complex and evolving legal situation regarding cannabis. Personal possession of small amounts for personal use is a civil (not criminal) offence, though it can result in administrative sanctions such as licence suspension. Cannabis social clubs exist in a legal grey area — they are not formally regulated by a national framework, but some associations operate under general association law, arguing that collective cultivation for members falls outside retail supply laws. Courts and prosecutors have reached inconsistent conclusions. Visitors should exercise significant caution, verify the current legal context before visiting any Italian venue, and understand that the situation may have changed since this was written.

What is the legal status of cannabis in the Czech Republic?The Czech Republic has one of Europe's most liberal approaches to cannabis possession. Personal possession of up to 10 grams is a minor misdemeanour (not a criminal offence) and rarely prosecuted in practice. Cultivation of up to five plants for personal use carries a similar status. However, there is no regulated cannabis club or coffee shop model analogous to Spain or the Netherlands — organised sale or distribution remains illegal. Venues listed by Cannabivo in the Czech Republic operate under applicable local frameworks, which visitors should verify independently.

What is the legal status of cannabis clubs in France?France has strict cannabis prohibition — it has one of the highest rates of cannabis use in Europe but among the most rigid enforcement regimes. Cannabis consumption, possession, and cultivation are illegal. There are no legally recognised cannabis social clubs or coffee shops. A limited medical cannabis pilot programme was launched in 2021 but covers only patients with specific conditions, not recreational use. Cannabivo does not currently list recreational venues in France. If this changes as legislation evolves, we will update our coverage accordingly.

What is the legal status of cannabis in Belgium?Belgium decriminalised possession of up to 3 grams for personal use in 2003 for adults, meaning it is de-prioritised for prosecution rather than formally legal. A licensed cannabis social club pilot was approved for the city of Antwerp in 2024, making it one of the first regulated club models in continental Europe. The pilot is limited in scale and subject to strict conditions. Cannabivo monitors this development and will list compliant venues as the programme expands. Outside the pilot, cannabis supply and organised distribution remain illegal.

What is the legal status of cannabis in Austria?Austria decriminalised personal cannabis possession (small amounts for personal use) in 2016. In 2024, Austria introduced significant reforms permitting adults to grow up to five plants at home and allowing licensed non-profit cannabis associations (Cannabisclubs) to cultivate and distribute cannabis collectively to members, following the broader European trend established by Germany's KCanG. Association members must be adults and Austrian residents. Tourists and non-residents are not eligible for membership under current rules. Cannabivo will list compliant Austrian associations as they become operational.

What is the legal status of cannabis in Portugal?Portugal famously decriminalised personal possession and use of all drugs — including cannabis — in 2001. Possession of up to 10 days' personal supply is treated as a health matter rather than a criminal one. However, cannabis sale, supply, and cultivation for distribution remain illegal. There is no licensed cannabis social club framework in Portugal analogous to Spain or Germany. The listed venues Cannabivo covers are informational; visitors should verify the current legal context independently before visiting any Portuguese venue.

## Map & Search

How do I search for clubs near me?Enter a city, region, or country into the search bar to find nearby venues. You can also use location-based search to find clubs based on your current position (requires location permission on your device). Results can be sorted by distance, rating, or recently added, and filtered by venue type, tourist-friendly status, and opening hours.

How does the interactive map work?The Cannabivo map shows verified venue locations across all covered countries. Click or tap any map pin to see the club's basic profile card, including name, type, opening hours, and tourist-friendly status. Precise location pins and navigation links are available to pass holders. Zoom in to explore specific neighbourhoods, or zoom out to see national or regional club distributions.

What does "tourist-friendly" mean in a listing?"Tourist-friendly" is a designation applied to clubs that have indicated they are open to welcoming international visitors through a proper introduction process. This is based on direct communication with the club — it is not a self-reported claim. Tourist-friendly clubs are the best candidates for pass-assisted visits. The designation does not guarantee entry — that always remains at the club's discretion.

How current is the club information on Cannabivo?We make every effort to keep listings accurate and up to date. Opening hours, contact details, and status information are reviewed regularly and updated when clubs notify us of changes. Club profiles show a last-verified date where available. If you notice outdated information on any listing, you can flag it using the "Report an issue" button on the club profile.

Why might a club not appear in my search results?A club may not appear because: it is not yet listed on Cannabivo; its listing is pending verification; it has been temporarily or permanently closed and removed; or it falls outside your current search filters (distance, open now, tourist-friendly). Try broadening your filters or searching by city or country name. If you know a club exists but cannot find it, you can suggest it via the "Add a club" function or contact our support team.

Is Cannabivo available in my language?Yes. Cannabivo is fully available in 18 languages: English, German, Spanish, French, Italian, Portuguese, Portuguese (Brazil), Dutch, Polish, Czech, Hungarian, Russian, Turkish, Arabic, Hindi, Japanese, Korean, and Chinese (Simplified). The platform automatically detects your browser language and switches accordingly. You can also change language manually at any time using the language selector in the navigation.

## Reviews & Community

How does the community rating system work?Clubs are rated by verified community members on a star scale, reflecting the overall visitor experience. Ratings are aggregated from authentic reviews submitted by pass holders. Cannabivo's ranking and sorting algorithms are based purely on organic signals — distance, rating score, review count, and recency. There are no paid placements, sponsored rankings, or boosted positions. Every club stands on its own community reputation.

Who can leave a review on Cannabivo?Reviews can be submitted by Fast Track Pass holders who have visited a club. This requirement ensures that reviews come from people with genuine, firsthand experience — not unverified or anonymous submissions. Each pass holder can submit one review per venue visited. Review quality and authenticity are core to Cannabivo's community standards.

How does Cannabivo ensure reviews are authentic?Reviews are tied to verified pass holder accounts, which creates accountability. Our moderation system checks for suspicious patterns, duplicate submissions, and policy violations. Reviews that violate community guidelines — including promotional language, offensive content, or clearly fabricated experiences — are removed. Club owners may flag reviews they believe are inauthentic, which triggers a manual review by our team.

Can club owners respond to reviews?Yes. Verified club owners and managers can post a public response to any review on their profile through the club owner dashboard. Responses appear directly below the review and are visible to all visitors. Professional, constructive responses are encouraged — they demonstrate that a club values its community and takes feedback seriously.

How do I report a review that I believe is fake or abusive?Use the report flag on any individual review. Our moderation team reviews flagged content and removes reviews that violate our community guidelines — including fake, incentivised, or abusive reviews. We take review integrity seriously: manipulating ratings by any party, including club owners, is grounds for removal from the platform.

## The Cannabivo App

Is there a Cannabivo mobile app?Yes. The Cannabivo app is available for Android on Google Play and for iOS on the App Store. It brings the full power of the Cannabivo directory to your phone, with features built for on-the-go use: native GPS-based club search, an interactive map with real-time directions, quick access to your pass, and your complete saved clubs list synced across all your devices.

What does the app offer that the website does not?The Cannabivo app is built for the experience of actually finding and visiting a club in real time. Native location services show you the closest compatible clubs instantly without typing a search. Integrated navigation works directly from the club profile. Your pass is always accessible in your pocket. Push notifications keep you updated on club hours, new verified listings in your saved areas, and pass status — so you're never caught off guard.

Where can I download the Cannabivo app?Search for "Cannabivo" on Google Play (Android) or the App Store (iOS). The app is free to download. The same account you use on the website works seamlessly in the app — all your saved clubs, passes, and preferences sync automatically across web and mobile.

Is the Cannabivo app free?Yes, the app is free to download and browse. The same free browsing access you get on the website is available in the app at no charge. Passes purchased on the website or in the app are identical and sync across all your devices — one purchase covers all platforms.

Does the Cannabivo app work offline?The app caches recently viewed club profiles and your saved clubs so you can access basic information without an internet connection — useful when you arrive at a destination with limited data. Live information such as opening hours updates, new reviews, and map search require an internet connection. We recommend reviewing key venue details while connected before you head out.

Can I get notifications for new clubs or changes near me?You can enable push notifications in the Cannabivo app to receive alerts when new verified clubs are added in cities or regions you have saved. You will also receive notifications for updates to clubs you have bookmarked, such as changes to opening hours or tourist-friendly status. Notification preferences can be managed at any time in the app settings.

## Account & Privacy

Do I need an account to use Cannabivo?No. You can browse club profiles, explore the map, read general information, and access most directory content without registering. An account is required to use a pass, save favourite clubs, and leave reviews. Creating an account is free and takes under a minute.

How do I create an account?Click "Sign Up" on any Cannabivo page or in the mobile app. Enter your email address, choose a password, and confirm you are 18 or older. You will receive a verification email — click the link to activate your account. Registration is free.

Is my personal data safe?Yes. Cannabivo processes personal data in compliance with GDPR. Your information is never shared with clubs or third parties without your explicit consent. Your browsing activity on Cannabivo — including which clubs you view, save, or visit — is private and not disclosed to any venue or third party. You can review our full privacy policy from any page footer.

How do I delete my account?You can delete your account at any time from the account settings page (Settings > Privacy > Delete Account). Deletion permanently removes your profile, saved clubs, pass history, and reviews. This action is irreversible. If you have active pass subscriptions, we recommend reviewing their status before proceeding with deletion.

What are saved clubs?Saved clubs (your Favourites) are venues you have bookmarked for easy access. A free account is required to save clubs. Your saved list syncs across web and mobile so you can plan a trip on your phone and continue on desktop. Saved clubs make it easy to compare venues, plan itineraries, and return quickly to profiles you have already explored.

I forgot my password — how do I reset it?On the login screen, tap or click "Forgot password". Enter the email address associated with your account and we will send you a reset link. The link expires after 30 minutes for security. If you do not receive the email within a few minutes, check your spam or junk folder. If the problem persists, contact our support team.

I am not receiving the verification email — what do I do?First, check your spam, junk, and promotions folders — verification emails are sometimes filtered automatically. Add noreply@cannabivo.com to your contacts or safe-senders list and request a new verification email from your account settings. If your email provider is blocking delivery, try registering with a different email address. If none of these steps work, contact our support team with your registered email address and we will verify your account manually.

How do I change my email address?Go to your account settings and select "Change email". Enter your new email address and confirm with your current password. A confirmation link will be sent to the new address — click it to complete the change. Until confirmed, your original email remains active. If you no longer have access to your original email, contact support for manual verification.

## For Club Owners

How can I list my club on Cannabivo?If you manage a cannabis social club, coffee shop, or licensed venue and would like to create a Cannabivo profile, contact us through the club submission form on our website. We review all submissions to confirm the venue meets our standards and operates within the applicable legal framework in its country. Basic listing on Cannabivo is free.

How does the verification process work for clubs?After submitting your club, our team will contact you to complete the verification process. This typically involves confirming your legal operating status, providing documentation relevant to your country's regulations, and validating the venue's physical location. Verified listings receive a verification badge and access to the club owner dashboard for full profile management.

How do I update my club's information?Once your club is verified and you have club owner dashboard access, you can update opening hours, descriptions, photos, amenities, tourist-friendly status, and contact preferences at any time. Changes are reviewed and reflected on your public profile within 24 hours.

What information appears on a club profile?Public club profiles can include: name, venue type, neighbourhood, city and country, opening hours, membership requirements, available amenities, tourist-friendly status, community star rating, and member reviews. Verified contact details, the precise address, and navigation links are accessible only to pass holders — protecting your club's privacy while ensuring that only serious, pre-identified visitors access your contact information.

Can I respond to community reviews?Yes. Through your club owner dashboard, you can post a public response to any review on your profile. Responses are displayed publicly below the original review and are visible to all potential visitors. We recommend responding professionally to both positive and critical reviews — it builds trust and demonstrates that your club is active and engaged with its community.

Is listing my club on Cannabivo free?A basic listing on Cannabivo is free. Free listings include your club's name, location, opening hours, and general information visible to all users. Enhanced listing features — such as prominent placement, detailed profile sections, photo galleries, direct messaging, and verified status — may be available as part of paid plans. Contact our team for current pricing and partnership options.

How do I claim or take over an existing listing for my club?If your club is already listed but you do not manage the listing, use the "Claim this listing" button on the venue profile page. You will need to verify ownership by providing documentation — typically proof of legal operation and a business email matching the venue's domain or registered address. Once verified by our team, you will gain full control of the listing. The process typically takes 2–5 business days.

Can I respond to reviews left about my club?Yes. Verified club owners can post a public owner response to any review. Responses appear directly below the review and are labelled as an official reply from the venue. We encourage constructive, professional responses — replies that are aggressive, off-topic, or attempt to identify reviewers violate our community guidelines and will be removed. Use this feature to thank positive reviewers and address genuine concerns transparently.