AI Support Chat
Get instant help from our AI support assistant — membership, FastTrack passes and club questions answered any time, no waiting for a human.
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How it works
- Open the chat
- Ask in your own words
- Get an instant, guided answer
Frequently asked questions
Is the AI support chat free to use?
Yes. Anyone can ask the assistant questions at no cost and without creating an account.
What can the AI support assistant help with?
Club membership questions, FastTrack passes, finding a club near you, opening hours and general account or booking questions — day or night.
Can I get help in my own language?
Yes — the assistant replies in the language of the page you opened it from, across all 18 supported languages.
What if the assistant can’t solve my issue?
You can open a ticket or send us a message from the contact page, and our team takes it from there.